While providing communications and IT services is our core business, in a more general sense we are "IT Solution Providers" who help our clients develop and solve their communications and Information Technology (IT) needs. SatNetCom is dedicated to providing the best service at the least possible cost.
Our mission is to work with our clients to design, develop, implement, operate and maintain communications and IT systems which serve the client in the most effective, efficient and economical manner. In fulfilling this mission, SatNetCom and its employees are dedicated to performing the job in a professional, responsible, and courteous manner.
We consider ourselves to be a "service" company and seek to provide the very best service at all times. We encourage our employees to take the initiative to solve client problems and work to make SatNetCom a company with a reputation for quality and service.
Making a Difference
The Company distinguishes itself from the competition by the following:
- Full service – we provide all types of communications services and IT support
- A high value proposition
- 24 hours, 7 days a week Technical Support
- Redundant systems for high reliability
- Service, Service, Service
SNC DELIVERS THE ONE STOP SHOP
Project Management :
It is not good enough just to have good hardware and software. The success of any system, particularly a large system like MineLink FMS also requires very good project management. 70% of project failures are due to poor project management. SNCTechnologies prides itself on a great number of successful projects and having good project management methodologies that insure:
- Project team organization and methodologies
- Quick problem identification and resolution
- Maintain master project schedule that tracks all project tasks
- Clearly identified responsibilities
- Resource planning
- Continual project reviews
- Constant risk analysis and mitigation
- Frequent status reports to senior management
- Change Management programs
- Complete orientation and training programs for all levels within the organization
- Logistics planning
Data Communications :
SNCTechnologies has put more mining equipment online and build more mine communications networks than any other company in Indonesia. The importance of having a good communications network to support your Fleet Management System is often under estimated. A poorly designed and deployed network can cost you more to install and operate and will have continuous problems. SNCTechnologies is the leader in mining communications. Over the many years of designing and implementing Fleet Management Systems throughout Indonesian mine sites, SNCTechnologies has developed its own in-house Communications system named MineComms which has been successfully installed and operating across eight (8) of the largest mines in Indonesia supporting thousands of heavy equipment mining units.
Part of SNCTechnologies philosophy is to partner with the customer to deliver solutions that meet their requirements. This means not just selling “products”, but understanding the customer requirements and developing individual solutions for them. In today’s world, this often means developing software or customized solutions. SNCTechnologies has its own software engineers and software development house in Indonesia that can customize our systems to a customer’s need. We don’t try to fit your problem into our box. Rather we open our system to the customers’ individual requirements.
Over the many years of working with FMS systems, we have found that many times there is not a decent hardware solution available for our customer’s needs. In those cases we designed, developed and manufactured our own hardware. This was the case in getting good reliable microwave radios that could operate reliably in the harsh conditions of a mine. Since we could not find a suitable robust and economical radio, we developed our own. In this way we bring to our customers, not only a better solution, but also one at a better price. It’s a win-win for everyone.
The People :
SNCTechnologies has a range of highly experienced and dedicated Staff and Engineers who are thoroughly trained in the broad spectrum of Communications and IT Engineering. Over the many years they have had vast on the job project experience in implementing and maintaining various technology solutions for our customers including over 8 very large Fleet Management System Installations across Indonesia with follow on expansions and additional on-site support and maintenance.